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Most asked

Embroidery Machines

Browse our embroidery machines troubleshooting guides.

Embroidery Machine Thread Keeps Breaking - How to Fix It

Thread breaking mid-design is one of the most common embroidery machine problems but is al

Embroidery Machine Thread Bunching or Bird's Nesting - How to Fix It

Embroidery machine thread bunching or bird's nesting underneath your hoop is almost always

Embroidery Machine Fabric Puckering - How to Fix It

Fabric puckering around your embroidery design is one of the most common embroidery machin

Embroidery Machine Skipped Stitches - How to Fix It

Gaps in your embroidery design are almost always caused by the needle, threading, hooping

Embroidery Design Not Aligning - How to Fix It

If your embroidery design isn't stitching out in the right position or colours aren't lini

Embroidery Machine Needle Breaking - How to Fix It

A breaking needle mid-design is almost always caused by something in your setup that's eas

Bobbin Thread Showing on Top of Embroidery - How to Fix It

If the bobbin thread is showing on the top of your embroidery it's almost always an upper

Hoop Marks on Fabric - How to Prevent and Remove Them

Hoop marks on fabric are one of the most common embroidery frustrations but are almost alw

Embroidery Machine Making Unusual Noises - How to Fix It

If your embroidery machine has started clicking, grinding, clunking or squealing, it's tel

Embroidery Machine Stopping Mid-Design or Showing Error Messages

When your embroidery machine stops unexpectedly mid-design or displays an error message, i

Still stuck? We are happy to help.

Our service team has seen every machine in our range and can usually diagnose problems over the phone.

01209 216 942 Message Us

Frequently Asked Questions

What is your return and exchange policy?

Most items can be returned within 14 days of receipt. Items cut to length (such as fabric or ribbon), opened software and downloadable products cannot be returned unless faulty. Machines purchased via finance with repayments already started are also non-returnable. See our full returns policy for details.

How quickly will my order be despatched?

Sewing machines ordered before 3pm Monday to Friday are despatched the same day for next-day delivery. For other items, Royal Mail Tracked 24 orders placed before 12pm are despatched the same day; Royal Mail Tracked 48 orders are despatched within 2 working days. See our delivery information page for full details.

Do you offer finance options?

Yes. We offer flexible finance options including Klarna, PayPal Credit and Novuna to spread the cost of your purchase. Options include Pay in 3, Pay in 30 days, or longer-term plans with low deposits. Find out more about our finance options.

How do I choose the right sewing machine?

Start by thinking about what you'll be sewing and how often. Mechanical models are great for straightforward projects, while computerised machines include features like stitch memory, auto thread cutting and on-screen guidance. Try our sewing machine quiz or read our choosing a machine guide for more help.

How is fabric sold?

We sell fabric in two ways: by the quarter metre (ordered in multiples of 0.25m, sent as a continuous length) or as Fat Quarters (pre-cut pieces around 50cm x 55cm, perfect for patchwork and quilting). Choose your preferred option on the product page. If you're unsure how much to order, contact us and we'll help.

Do you have a physical store?

Yes. We're based in Redruth, Cornwall and open Monday to Saturday, 9:30am to 5:00pm. There's free customer parking and accessible entry at the rear. You're welcome to come in and try machines before you buy.

The Sewing Studio, 10 Chapel Street, Redruth, Cornwall, TR15 2DB.

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