How can we help?
Most questions answered instantly. Our team are here for the rest.
Choosing a Sewing Machine
Find the right machine for your skill level and projects.
Delivery Information
Despatch times, couriers and what to expect when your order ships.
Tracking Your Order
Look up your tracking number and check the status of your delivery.
Sewing Machine Troubleshooting
Common issues and how to fix them, from tension to threading.
Returns and Cancellations Policy
How returns work, what we can accept, and how to start a return.
Finance Options
Spread the cost with Klarna, PayPal Credit or Novuna.
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