How can we help?
Most questions answered instantly. Our team are here for the rest.
Choosing a Sewing Machine
Find the right machine for your skill level and projects.
Delivery Information
Despatch times, couriers and what to expect when your order ships.
Tracking Your Order
Look up your tracking number and check the status of your delivery.
Sewing Machine Troubleshooting
Common issues and how to fix them, from tension to threading.
Returns and Cancellations Policy
How returns work, what we can accept, and how to start a return.
Finance Options
Spread the cost with Klarna, PayPal Credit or Novuna.
Most asked
Choosing a Sewing Machine
Find the right machine for your skill level and projects.
Delivery Information
Despatch times, couriers and what to expect when your order ships.
Tracking Your Order
Look up your tracking number and check the status of your delivery.
Sewing Machine Troubleshooting
Common issues and how to fix them, from tension to threading.
Returns and Cancellations Policy
How returns work, what we can accept, and how to start a return.
Finance Options
Spread the cost with Klarna, PayPal Credit or Novuna.
Orders, Delivery & Returns
Everything about placing an order, delivery, payment, returns and visiting us.
Delivery Information
We are committed to despatching your order on time.
Tracking Your Order
Everything you need to know about tracking your order, PIN code deliveries and what to do if
Returns and Cancellations Policy
Changed your mind?
E-Gift Cards
The perfect gift for any sewing enthusiast.
Payment Options
We offer a range of secure ways to pay, including interest-free options and finance for larger
Offers, Deals & Our Price Promise
Shop with confidence - we're committed to giving you the best possible price, with a Price
Amending or Cancelling Your Order
Need to make a change?
Visit us in Redruth, Cornwall
We're a multi-level sewing machine and fabric shop based in the heart of Redruth.
Frequently Asked Questions
Browse all our frequently asked questions below, organised by topic.
Frequently Asked Questions
Most items can be returned within 14 days of receipt. Items cut to length (such as fabric or ribbon), opened software and downloadable products cannot be returned unless faulty. Machines purchased via finance with repayments already started are also non-returnable. See our full returns policy for details.
Sewing machines ordered before 3pm Monday to Friday are despatched the same day for next-day delivery. For other items, Royal Mail Tracked 24 orders placed before 12pm are despatched the same day; Royal Mail Tracked 48 orders are despatched within 2 working days. See our delivery information page for full details.
Yes. We offer flexible finance options including Klarna, PayPal Credit and Novuna to spread the cost of your purchase. Options include Pay in 3, Pay in 30 days, or longer-term plans with low deposits. Find out more about our finance options.
Start by thinking about what you'll be sewing and how often. Mechanical models are great for straightforward projects, while computerised machines include features like stitch memory, auto thread cutting and on-screen guidance. Try our sewing machine quiz or read our choosing a machine guide for more help.
We sell fabric in two ways: by the quarter metre (ordered in multiples of 0.25m, sent as a continuous length) or as Fat Quarters (pre-cut pieces around 50cm x 55cm, perfect for patchwork and quilting). Choose your preferred option on the product page. If you're unsure how much to order, contact us and we'll help.
Yes. We're based in Redruth, Cornwall and open Monday to Saturday, 9:30am to 5:00pm. There's free customer parking and accessible entry at the rear. You're welcome to come in and try machines before you buy.
The Sewing Studio, 10 Chapel Street, Redruth, Cornwall, TR15 2DB.
