General

These Terms and Conditions apply to all transactions between you and The Sewing Studio Ltd. Please read them carefully. They do not affect your statutory rights. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. 

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. Prices in GBP are inclusive of VAT, all other currencies are exclusive of VAT, taxes and duties, these will be calculated at the checkout. All prices are exclusive of delivery charges which will be payable as indicated at the time the order is placed.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative. 

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

Low Price Guarantee

Our Low Price Guarantee applies to products that are in brand new condition and in stock with other retailers, this does not include Amazon and Ebay. If you see one of our products at a lower price elsewhere, please contact us to see if we can match it.

Order Processing

Your order is sent directly to our secure system for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in to our shop before 12pm Mon-Fri (excl Bank Holidays).

Gift Cards

Gift cards can be redeemed at thesewingstudio.co.uk or at our shop located at 10 Chapel Street, Redruth, Cornwall, TR15 2DB. They may be used to purchase goods of the same value or a higher value than the amount on the card, on payment of the difference. If you do not spend the entire balance of the gift card, the remaining balance will stay on the gift card for future purchases. If any item purchased with a gift card is subsequently returned for a refund, any money owing will be added to the original gift card number.

Gift cards should be treated as cash; they are not cheque guarantee, credit or charge cards, however cannot be exchanged for cash, or returned or refunded. The Sewing Studio Ltd will not accept liability for lost, stolen or damaged cards. Gift cards purchased from 27th February 2023 are valid for 24 months from the date of purchase. Gift cards purchased before this date are valid for 12 Months. Any remaining balance will be cancelled on expiry of the validity period.

Gift cards purchased outside the UK adhere to the same terms and conditions above, however in addition to this you are able to purchase and redeem gift cards in your local currency. As this will differ from our currency, a conversion takes place when the gift card is redeemed at the checkout. This conversion uses the exchange rate at the time that the gift card is redeemed, and not the exchange rate that was in place when the gift card was purchased.

If you purchase a gift card online or by phone, you have the right to cancel all or part of your order for a gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent.

The Sewing Studio Ltd reserves the right to amend the terms and conditions of gift cards and e-gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.

Order tracking

Once your order has been dispatched, you will receive your tracking reference by email. You can also track your order by clicking here.

Delivery

We are committed to ensuring your order is dispatched on time and sent via the delivery service selected when you placed your order. Once your parcel leaves us, its journey depends on our trusted carriers. While orders are usually delivered as expected, unforeseen delays can occasionally occur.

If your order hasn’t arrived as anticipated, we recommend checking the tracking for any updates. If you need further assistance, please don’t hesitate to reach out to us.

All UK Mainland orders over £99 are delivered free of charge. For orders under £99 or outside of UK, delivery is charged as priced on each order. Once you have placed an order it will be dispatched the same day or the next day depending on the time or service chosen when the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for delivery and need to arrange your own safe return of the goods, once a Return Request has been raised by you (see below).

If for any reason you refuse delivery of goods, or are not available to accept the delivery, you will be required to cover any extra costs incurred.

When using a courier service, certain areas of the UK will incur additional charges, or experience delivery delays longer than advertised. These areas are (but not exhaustive) as follows: Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE).

Some orders can take longer to prepare or require special care due to size and weight, if we suspect your order may get held up we will contact you using the contact details supplied by you on your order. If the cost of delivery to you is significantly higher than the amount paid due to size and weight restrictions we reserve the right to contact you to discuss the charges with a view to amend the amount paid for delivery.

We are currently sending orders to UK, Jersey, Guernsey, USA, Canada, Australia, France, Germany, Austria, The Netherlands, Canada and the USA. Please be aware that customs duties and/or taxes will be payable on parcels upon arrival in the USA.

Availability

All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Colour Reproduction

We have made every effort to reproduce colours on our website as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, so exact colour matches are not yet possible over the internet.

This means that when you order products from our website, colours may differ from what you see on the screen. For this reason we detail the main colour of each fabric and offer a sample service.

Returns

When purchasing online you have 30 days from the day of delivery to return any unopened, new and unused items. This does not include items that are cut to length. Any promotional items or free gifts must also be returned.  

This does not affect your right to cancel, details of which can be found here.

You MUST raise a Return Request through your account to return any items to us. This request must be submitted within 30 days from the date of delivery. You can access a guide on how to raise a return request here  

Once we have approved your request, we will inform you with instructions on how to return the item(s) to us.  

We will NOT accept returns without a Return Request.    

In any event the consumer must send off the goods intended for return no later than 14 days after approval of the Return Request. After the 14 days, your return will be rejected, and goods made available for your collection.   

Any unwanted items must be sent back at the customer's expense, in all original manufacturing packaging and the condition, as new undamaged, unused and in a resalable condition.    

It is important you do not use or interfere with the product if you intend to return the item, if the item is used or interfered with then it is deemed accepted as supplied, items MUST be unused. If we receive items back in used condition a refund will not be issued and the goods will be made available for your collection or, a partial refund will be offered if the value has been affected by using the item or otherwise damaging it, this includes packaging and accessories and any missing items.  

Products that are cut to length for each individual order, cannot be returned. We deem these products to have been made to order, and as such are exempt from distance selling regulations. Please order carefully.    

Due to the nature of digital products, all downloadable items are non-refundable and non-returnable.

Where a product is purchased with software included, if the software has been opened and/or activated by the customer, the product purchased may not be returned.    

If a machine has been purchased through one of our finance options, and you have started your repayments, it is not possible to return your sewing machine.   

For any faulty items, we can offer a repair, replacement or refund within 30 days of receipt, so long as the fault is not due to accidental damage, user error, misuse or general wear and tear and in all intact packaging. All products will be inspected and tested to establish if the fault is due to a manufacturing problem. You MUST raise a Return Request through your account to return any faulty items to us. This request must be submitted within 30 days from the date of delivery. You can access a guide on how to raise a return request here.

If you believe your machine is faulty, please read this document first: Diagnosing a faulty machine

Faults with products over 30 days old but under 6 months old will require investigation and inspection to establish if the fault is due to a manufacturing problem, if it is a manufacturing problem then we will either repair or replace.   

After 6 months it will be down to the consumer to prove it is a manufacturing fault, if it can be proved then we reserve the right to further inspect the product to confirm a manufacturing fault, if after confirming it is a manufacturing fault then we will repair or replace the item.    

When returning items, we suggest for your own protection you choose a tracked delivery service that offers the appropriate insurance for the value of goods being returned.    

Any refunds will be issued within 14 days of us receiving the goods, in their original condition. This refund only includes the total of goods sent, not the delivery charge or or any other fees.    

We will not charge a restocking fee for returned items.    

The consumer must bear the direct cost of returning goods.    

This does not affect your statutory rights.    

For purchases made in our shop, you have 30 days from the date of purchase, to return any new and unused items, along with proof of purchase. This does not include items that are cut to length. Any promotional items or free gifts must also be returned.  

Cancellation

You have the right to cancel your order 14 days from the day after you receive your goods or service. Your right to cancel does not apply to the following products:

• Items that are cut to length for each individual order such as fabric, ribbon and elastic cannot be returned. We class these as ‘made to order’ and are therefore exempt, unless faulty.
• Machines that are purchased through finance, cannot be returned if the repayments have started.
• Software included with a machine, or purchased separately, cannot be retuned once opened.

You must inform us that you wish to cancel in writing, either by letter, or email using the Cancel Order form in our help centre  within a period of 14 days beginning on the day after you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in all the original manufacturers' packaging where possible and within 14 days of us approving your return request.  

The consumer must bear the direct cost of returning goods, we suggest for your own protection you choose a tracked delivery service that offers the appropriate insurance for the value of goods being returned.    

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent, not the delivery charge.    

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be conducted in English only. 

Other

• Our VAT number is: 183332612
• We are a member of FSB.
• All correspondence must be in English.
• Our usual opening hours are Monday to Saturday 9.30am to 5pm.

WEEE Regulations

The Waste Electrical and Electronic Equipment Directive (WEEE Directive) was introduced into UK law in January 2007 by the Waste Electronic and Electrical Equipment Regulations 2006.

The WEEE Directive aims to reduce the amount of electrical and electronic equipment being produced and to encourage everyone to reuse, recycle and recover it.

Distributers of new electronic equipment have a part to play in the amount of WEEE going into Landfill sites. The Sewing Studio Ltd are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new electronic product from us.

For example, if a customer bought a new sewing machine from us we would accept their old sewing machine and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
The customer would be liable for transport costs to us.  To arrange a WEEE take back please email sales@thesewingstudio.co.uk or call 01209 216942.

 

 

Sewing Machine Part Exchange

The Sewing Studio part exchange machine offer is valid on instore purchases only at our Redruth shop in Cornwall Monday to Friday during opening hours. We are not open on bank holidays.

The minimum spend on a new sewing, embroidery, overlocker or coverstitch machine is £350. Your part exchange credit is valid on all full price sewing machines over £350 and can only be used in conjunction with another offer at the discretion of The Sewing Studio.

The Sewing Studio sewing machine engineers will fully inspect, repair and service your sewing machine to sell as a pre-loved machine. Alternatively, they will remove spare working parts and responsibly dispose of machines that have reached the end of their working life.

We will value your machine based on the following criteria; The make & model; Machine condition; Original packaging and condition; Original accessories present and working order. It will be graded as either excellent, good, average or poor and an offer made on the basis of the grading.

You may be asked to leave your machine with us for a valuation. If this happens we’ll keep your machine safe before returning it to you or progressing with a part exchange transaction.

If you decide to return your new machine for a refund, the terms of our returns policy will apply. We will return your old machine to you provided it’s within 14 calendar days of purchase. Please refer to our Refund Policy for more information on our terms regarding refunds.

Part ex machines will become the property of The Sewing Studio and will be held securely at our premises for a maximum of 14 days. After this time they will be sold as preloved models or responsibly disposed of if they are not in working order.

The offer is non-transferable, and no cash alternative is offered.

Should any dispute occur regarding this service or the terms and conditions, The Sewing Studio will make reasonable endeavours to resolve. However, The Sewing Studio’s decision is final. The Sewing Studio reserves the right to modify, extend, or terminate the offer at any time without prior notice.By purchasing, you are accepting these Terms and Conditions.

Competitions

There are currently no competitions running. 

Promotions

All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time and they can not be backdated.

Win £100 e-gift card when signing up to email & SMS marketing

This prize draw is open to entrants aged 18 years or over residing in the UK except employees of The Sewing Studio, their families, agents or any third party directly associated with administration of the competition. Entry is via the pop-up for email and SMS marketing on The Sewing Studio website. Both email and SMS details have to be provided at sign up to qualify for entry to the competition. The prize is 1 x £100 e-gift card from The Sewing Studio. Only one entry per person. The competition closes on 30th April 2025. The winner will be chosen at random and contacted via email from sales@thesewingstudio.co.uk only. They will have 7 days to respond before another winner is selected. The prize is non-transferable and no cash alternative is offered. The Sewing Studio must publish or make available information that indicate that a valid award has taken place. To do this, The Sewing Studio will provide the surname and county of the prize winner, to anyone who enquires as to the winner within one month of the closing date. If you object to your surname and county being published or made available, please contact us on being told of your win. This draw is governed by English law and the entrants submit to the jurisdiction of the English courts. By entering, you are accepting these Terms and Conditions.

£5 off your second order email offer

This offer is valid to customers aged 18 years or over except employees of The Sewing Studio, their families, agents or any third party directly associated with administration of the competition. The offer is £5 off your second order over £30 when using the code sent to you via email. This offer is valid online on cut to length fabric and haberdashery, in our Redruth shop and over the phone when placing an order. It cannot be used in conjunction with any other offer or coupon code. One use per customer only. The offer is valid for customers residing in the United Kingdom only. The offer is non-transferable, and no cash alternative is offered. The Sewing Studio reserves the right to modify, extend, or terminate the offer at any time without prior notice. The offer is valid on all full price and sale purchases. By purchasing, you are accepting these Terms and Conditions.

20% off cut to length fabric and threads email offer

This offer is valid to customers aged 18 years or over except employees of The Sewing Studio, their families, agents or any third party directly associated with administration of the competition. The offer is 20% off when you spend over £30 on cut to length fabric and threads when using the code sent to you via email. This offer is valid online, in our Redruth shop and over the phone when placing an order. It cannot be used in conjunction with any other offer or coupon code. One use per customer only. The offer is valid for customers residing in the United Kingdom only. The offer is non-transferable, and no cash alternative is offered. The Sewing Studio reserves the right to modify, extend, or terminate the offer at any time without prior notice. The offer is valid on all full price and sale purchases. By purchasing, you are accepting these Terms and Conditions.

Win a £100 voucher Facebook competition

This prize draw is open to people aged 18 years or over except employees of The Sewing Studio, their families, agents or any third party directly associated with administration of the competition. The prize is a £100 e gift card to spend at The Sewing Studio. Entry is via Facebook only. The competition is not endorsed or sponsored by Meta. UK based entrants only. Only one entry per person. Draw closes at midday 23^rd April 2025. The winner will be chosen at random and contacted via DM on Facebook and Messenger only. They will have 7 days to respond before another winner is selected. The prize is non-transferable, and no cash alternative is offered. Winners agree to the use of their name for promotional purposes. The Sewing Studio must publish or make available information that indicate that a valid award has taken place. To do this, The Sewing Studio will provide the surname and county of the prize winner, to anyone who enquires as to the winner within one month of the closing date. If you object to your surname and county being published or made available, please contact us on being told of your win. In such circumstances we may still provide this information to the Advertising Standards Authority on request, should your win be challenged. Personal data supplied in this draw will be processed as set out in The Sewing Studio privacy policy. This draw is governed by English law and the entrants submit to the jurisdiction of the English courts. By entering, you are accepting these Terms and Conditions.

Coupon codes 

Coupon code offers are valid to customers aged 18 years or over except employees of The Sewing Studio, their families, agents or any third party directly associated with administration of the competition. The exact offer will be outlined on promotional materials such as a leaflet, poster, advertisement or email. If there is a minimum spend for the promotion to be redeemed, it will be clearly stated on all promotional materials. In the event that it is not detailed, the minimum order value is £10. The offers are valid online, in our Redruth shop and over the phone when placing an order. Coupon code offers end on 1^st Jan 2025. They cannot be used in conjunction with any other offer or coupon code. One use per customer only during the offer period. The offers are valid for customers residing in the United Kingdom only. The offers are non-transferable and no cash alternative is offered. The Sewing Studio reserves the right to modify, extend, or terminate the offers at any time without prior notice. The offers are valid on all full price and sale purchases. By purchasing, you are accepting these Terms and Conditions.

Pfaff free gifts with purchase of a Pfaff sewing machine
This offer is valid to customers aged 18 years or over except employees of The Sewing Studio, their families, agents or any third party directly associated with administration of the competition. The offer is a Pfaff sewing machine bag worth £34.99 and 10 packs of Pfaff sewing machine needles worth £39.99 with every purchase of a Pfaff sewing machine. The free gifts offer is valid for customers residing in the United Kingdom only. The free gifts are subject to availability and while stocks last. The free gifts will be dispatched with your sewing machine order. The offer is non-transferable, and no cash alternative is offered. We are unable to offer an alternative gift once the stock has sold out. The Sewing Studio reserves the right to modify, extend, or terminate the free gift offer at any time without prior notice. Returns or exchanges of qualifying purchases will result in the customer forfeiting their entitlement to the free gift, and the value of the gift may be deducted from any refund provided. By purchasing, you are accepting these Terms and Conditions.

Deal of the Week
Details for each deal of the week can be found on our website and in our Redruth shop. Exclusions may apply. The Sewing Studio Deal Of The Week promotion runs from a Tuesday 00.01 to the following Monday 23.59 unless otherwise stated.  Where free items are offered, these are subject to stock availability and as such may change during the promotion and must be added at the time of purchase, they cannot be added once an order is placed. If you later return one or more of the items in your order, you will no longer be entitled to the discount. Offers are available in-store and online. There is a minimum order of half metre purchase per fabric type for cut to length fabrics when included in a Deal of the Week promotion.  If there is a minimum spend for the promotion to be redeemed, it will be clearly stated on all promotional materials. All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time and the offer cannot be backdated. The deal is non-transferable, and no cash alternative is offered. By purchasing, you are accepting these Terms and Conditions.