Sewing Machine Warranty Guide

Find out what is covered by your sewing machine warranty, how long it lasts and what to do if something goes wrong.

✓ Buy with confidence ✓ 2-7 years available ✓ Trusted brands

What your warranty covers

All manufacturer warranties cover the same core things regardless of brand.

✓ What's covered

Manufacturing defects
Faulty parts
Parts and labour costs for covered repairs
Repairs by an authorised service centre - we are authorised for all the brands we sell

✗ What's not covered

Accidental damage or misuse
Normal wear and tear
Timing issues
Consumables - needles, threaders, bobbins, bobbin cases, needle plates, bulbs, blades, belts etc.
Presser feet, embroidery frames and tools
Damage from improper maintenance or use outside the manual

Warranty terms by brand

All our new machines come with a manufacturer's warranty as standard. Tap a brand to see the full terms.

Janome 2 yrs Extendable to 5 yrs within 30 days · Registration required

✓ Extendable to 5 yrs within 30 days of purchase
✓ Commercial / teaching use: 1 year
✗ Extension not available after 30 days
✓ Registration required - card or online

Brother 3 yrs Up to 5 yrs on select models - No registration needed

✓ Select models (XE2, XJ2, CX1, CX1e): 5 yrs
✓ Craft, cutting & printing machines: 2 yrs
✓ Commercial / teaching use: 1 year
✗ Not extendable
✓ No registration needed - keep your receipt

Bernina 7 yrs* Domestic sewing & embroidery · Registration required

✓ Overlocker / Coverstitch: 2 yrs
✓ Commercial / teaching use: 1 year
✗ Not extendable
✓ Registration required - return warranty card or online

*Conditions apply. See full terms.

Bernette 2 yrs Standard domestic warranty · Registration required

✓ Commercial / teaching use: 1 year
✗ Not extendable
✓ Registration required - card or online
✓ Keep proof of purchase

Pfaff 5 yrs Parts warranty · 2 yrs labour · We register for you

✓ Labour: 2 years
✓ Smarter range & overlockers: 2 yrs parts & labour
✓ Commercial / teaching use: 6 months
✓ Registration via us - send us your serial number

Husqvarna 5 yrs Parts warranty · 2 yrs labour · We register for you

✓ Labour: 2 years
✓ H Class & overlockers: 2 yrs parts & labour
✓ Commercial / teaching use: 6 months
✓ Registration via us - send us your serial number

baby lock 2 yrs Extendable to 4 yrs on select models · Register within 3 months

✓ Select models: extendable to 4 yrs
✓ Commercial / teaching use: 1 year
✗ Extension not available after 3 months
✓ Registration required within 3 months

How to make a warranty claim

If you think your machine has a fault, here is what to do.

Check our troubleshooting guides

Many common issues can be resolved quickly without a repair. Our guides cover the most frequent problems and fixes.

Get in touch with us

If the issue persists, contact our team. Have your proof of purchase ready and a description of the fault.

We arrange the repair

As an authorised service centre for all the brands we sell, we handle warranty repairs in-house wherever possible.

Collection costs

Who covers collection and return costs

This depends on how long ago your machine was delivered and whether the fault is confirmed as a manufacturing defect.

📦 Within 30 days of delivery

If the fault is covered by warranty, we arrange and pay for collection and return. No cost to you at all.

✓ We cover collection & return

⏳ 30 days - 6 months from delivery

If a manufacturing fault is confirmed, we cover both collection and return. If no fault is found, collection and return postage costs are covered by you.

Depends on outcome

📅 Over 6 months from delivery

You're responsible for arranging and covering collection and return postage, regardless of the outcome.

✗ Customer covers costs

Common warranty questions

A few things customers ask us most often about machine warranties.

Do I need to register my machine to activate the warranty?

It depends on the brand. Janome, Bernette and Bernina all require registration via a card or online. baby lock requires registration within 3 months for the extended warranty. Brother does not require registration, just keep your receipt. For Pfaff and Husqvarna, we can register on your behalf - just provide your serial number, name, address and email.

What counts as commercial or teaching use?

If a machine is used in a business, school, college, workshop or any environment where it is used by multiple people or for commercial production, it is classed as commercial or teaching use. All brands apply a shorter warranty for this, typically 1 year, or 6 months for Pfaff and Husqvarna.

Does servicing affect my warranty?

Servicing by an unauthorised repairer can void your warranty. Always use an authorised service centre - we are authorised for all the brands we sell. For Bernina, regular servicing every 2 years is actually required to maintain the full 7-year warranty. Read the full Bernina 7-year warranty conditions.

My machine was a gift - is the warranty still valid?

Most manufacturer warranties are non-transferable and valid only for the original purchaser. The warranty period runs from the date of purchase, so it is worth keeping the original receipt regardless of who the machine was bought for.

What are my legal rights if my machine has a manufacturing fault?

Your manufacturer's warranty isn't your only protection. If your machine has a manufacturing fault - meaning a defect that was present at the point of sale rather than caused by use or accidental damage - your statutory rights under the Consumer Rights Act apply alongside it. Here's a summary of what you're entitled to depending on when the fault is reported.

Within 30 days

Full refund

✓ Right to a full refund
✓ Or a replacement if you'd prefer
✓ We cover postage

30 days – 6 months

Repair or replace

✓ We investigate first
✓ We cover postage if confirmed

Over 6 months

Warranty repair

✓ Repair or replace if fault confirmed
✓ You arrange postage

Who has to prove the fault? In the first 6 months, a fault is assumed to have been present from the start - it's up to us to show otherwise. After 6 months, it's up to you to show the fault was there when the machine was sold, though in practice your manufacturer's warranty usually covers you during this period anyway.

These rights apply to manufacturing faults - not accidental damage, misuse or normal wear and tear. Not sure which yours is? Just get in touch and we'll help you work it out.

What if my machine develops a fault outside the warranty period?

Get in touch with us - our in-house service team can assess and repair most machines regardless of age or warranty status. We will give you a clear quote before any work is carried out. Call us on 01209 216 942 or send us a message.

Looking for your next machine?

Every new machine we sell comes with a full manufacturer's warranty and our own after-sales support.

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