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Most asked

Repairs, Servicing & Trade-Ins

Repairs, servicing, and trade-ins handled by our team in Redruth. We work on all brands.

My machine has a problem - what should I do?

Fault or warranty repair? Your rights and how to make a claim

Sewing machine servicing & repairs

Servicing and repairs in Redruth for all brands

Upgrade your machine with part exchange

Trade in your machine - we accept all brands

Sewing machine warranty - everything you need to know

What your warranty covers, terms by brand and how to make a claim

Need a repair or service?

Bring your machine into the Redruth workshop or call ahead to discuss options.

01209 216 942 Message Us

Frequently Asked Questions

What is your return and exchange policy?

Most items can be returned within 14 days of receipt. Items cut to length (such as fabric or ribbon), opened software and downloadable products cannot be returned unless faulty. Machines purchased via finance with repayments already started are also non-returnable. See our full returns policy for details.

How quickly will my order be despatched?

Sewing machines ordered before 3pm Monday to Friday are despatched the same day for next-day delivery. For other items, Royal Mail Tracked 24 orders placed before 12pm are despatched the same day; Royal Mail Tracked 48 orders are despatched within 2 working days. See our delivery information page for full details.

Do you offer finance options?

Yes. We offer flexible finance options including Klarna, PayPal Credit and Novuna. Pay later with Klarna, or choose a longer-term plan with a low deposit. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Find out more about our finance options.

How do I choose the right sewing machine?

Start by thinking about what you'll be sewing and how often. Mechanical models are great for straightforward projects, while computerised machines include features like stitch memory, auto thread cutting and on-screen guidance. Try our sewing machine quiz or read our choosing a machine guide for more help.

How is fabric sold?

We sell fabric in two ways: by the quarter metre (ordered in multiples of 0.25m, sent as a continuous length) or as Fat Quarters (pre-cut pieces around 50cm x 55cm, perfect for patchwork and quilting). Choose your preferred option on the product page. If you're unsure how much to order, contact us and we'll help.

Do you have a physical store?

Yes. We're based in Redruth, Cornwall and open Monday to Saturday, 9:30am to 5:00pm. There's free customer parking and accessible entry at the rear. You're welcome to come in and try machines before you buy.

The Sewing Studio, 10 Chapel Street, Redruth, Cornwall, TR15 2DB.

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