How can we help?
Most questions answered instantly. Our team are here for the rest.
Choosing a Sewing Machine
Find the right machine for your skill level and projects.
Delivery Information
Despatch times, couriers and what to expect when your order ships.
Tracking Your Order
Look up your tracking number and check the status of your delivery.
Sewing Machine Troubleshooting
Common issues and how to fix them, from tension to threading.
Returns and Cancellations Policy
How returns work, what we can accept, and how to start a return.
Finance Options
Spread the cost with Klarna, PayPal Credit or Novuna.
Most asked
Choosing a Sewing Machine
Find the right machine for your skill level and projects.
Delivery Information
Despatch times, couriers and what to expect when your order ships.
Tracking Your Order
Look up your tracking number and check the status of your delivery.
Sewing Machine Troubleshooting
Common issues and how to fix them, from tension to threading.
Returns and Cancellations Policy
How returns work, what we can accept, and how to start a return.
Finance Options
Spread the cost with Klarna, PayPal Credit or Novuna.
Machine Buying Advice
Advice on choosing the right machine for you, plus finance, warranty and buying guidance.
Choosing a Sewing Machine
Whether you are buying your first machine or upgrading to something with more features, we're
Choosing your first sewing machine
Starting your sewing journey is exciting and finding the right machine makes all the
Sewing Machine or Overlocker - What’s the Difference?
Both are useful tools, but they do very different jobs.
Getting Started with Machine Embroidery
A new embroidery machine is incredibly exciting and with the right preparation, you can be
Semi-Commercial Embroidery Machines for Business: A Buyer's Guide
Thinking about bringing embroidery in-house or adding it to your business?
Embroidery digitising software - a complete guide for Brother, Janome, Bernina, Pfaff & Husqvarna
Digitising software lets you go beyond your machine's built-in designs - creating your own,
Sewing Machine Warranty - Everything You Need to Know
Find out what is covered by your sewing machine warranty, how long it lasts and what to do if
Sewing Machine Finance & Pay Monthly Options
Why wait?
Frequently Asked Questions
Most items can be returned within 14 days of receipt. Items cut to length (such as fabric or ribbon), opened software and downloadable products cannot be returned unless faulty. Machines purchased via finance with repayments already started are also non-returnable. See our full returns policy for details.
Sewing machines ordered before 3pm Monday to Friday are despatched the same day for next-day delivery. For other items, Royal Mail Tracked 24 orders placed before 12pm are despatched the same day; Royal Mail Tracked 48 orders are despatched within 2 working days. See our delivery information page for full details.
Yes. We offer flexible finance options including Klarna, PayPal Credit and Novuna to spread the cost of your purchase. Options include Pay in 3, Pay in 30 days, or longer-term plans with low deposits. Find out more about our finance options.
Start by thinking about what you'll be sewing and how often. Mechanical models are great for straightforward projects, while computerised machines include features like stitch memory, auto thread cutting and on-screen guidance. Try our sewing machine quiz or read our choosing a machine guide for more help.
We sell fabric in two ways: by the quarter metre (ordered in multiples of 0.25m, sent as a continuous length) or as Fat Quarters (pre-cut pieces around 50cm x 55cm, perfect for patchwork and quilting). Choose your preferred option on the product page. If you're unsure how much to order, contact us and we'll help.
Yes. We're based in Redruth, Cornwall and open Monday to Saturday, 9:30am to 5:00pm. There's free customer parking and accessible entry at the rear. You're welcome to come in and try machines before you buy.
The Sewing Studio, 10 Chapel Street, Redruth, Cornwall, TR15 2DB.
