Machine Match Service

Let us match you with your perfect machine

Finding your perfect machine should be an enjoyable experience, not an overwhelming one!

Whether you're picking up a needle for the first time or you're an experienced maker with a specific project in mind, our experts will take the time to understand what you want to create and match you with the right machine - no pressure, just honest advice tailored to you.

Should your new machine not be quite right, we'll collect it free of charge and arrange an exchange or full refund.

How do I book?

Getting started couldn't be easier! Give us a call on 01209 216942 for a friendly chat, or if you'd prefer, fill in the short form below and we'll get back to you by phone or email - whichever suits you best.

Name

Email address

Phone number

Would you prefer a call back or email?

Call Email

Preferred time for call

Type of sewing machine

How will you use your machine?

Home use - it's my hobby Home use - I plan to start up a small business Business use

What are you planning to make? Tick all that apply

Clothes Quilts and patchwork Home furnishings Bags and accessories Embroidery and decoration Alterations and repairs Something else we have missed

What fabrics will you mainly be working with? Tick all that apply

Cotton & quilting fabrics (Quilting cotton, calico, poplin) Lightweight & delicate (Chiffon, silk, voile) Heavy & thick (Denim, canvas, leather, upholstery) Stretch & jersey Medium weight (Linen, chambray, twill, crepe) Fleece & wadding Mixed (I'd like a machine that handles a variety of fabrics) I don't know yet

Let us know your level of sewing experience

Beginner - this is my first machine I have some experience - I am comfortable with the basics I'm upgrading my machine - I already have a machine but want something with more features I need a specialised machine - I'm looking for an overlocker, embroidery or coverstitch machine

Do you have a budget in mind?

What matters most to you?

Keep me within budget The right machine matters more than the price

Do you have a preferred brand?

Are there any features that are important to you? Use the space below to let us know. (For example needle threader, auto thread cutter, auto tension, knee lift, extension table etc.)

Would you like to let us know anything else that might be relevant? (For example I have limited space at home, I am left handed, I struggle with tension, I have limited dexterity)

Buy with confidence. When you purchase a machine recommended through our Machine Match Service, you're covered by our Machine Match Promise. If the machine can't do what we said it could, contact us within 14 days of receiving it and we'll exchange it or give you a full refund. To be covered by the Machine Match Promise, simply purchase within 3 days of receiving your follow-up email. Read the full terms here.

FAQ's

What is the Machine Match Service?

Our Machine Match Service is a free, personalised recommendation service designed to help you find the perfect sewing machine for your needs. Whether you're a complete beginner or an experienced sewer looking to upgrade, we'll match you with the machine that suits your sewing style, budget and ambitions.

How does it work?

Simply fill in our online Machine Match form, telling us about your sewing experience, the projects you love (or want to try) and your budget. One of our experts will review your answers and send you a personalised follow-up email with tailored recommendations.

Is the Machine Match Service free?

Yes, completely free! There's no obligation to buy and we're happy to answer any follow-up questions you might have.

How long will it take to receive my recommendations?

We aim to send your personalised recommendations as quickly as possible, usually within 24 hours. You'll receive a follow-up email from our team once we've reviewed your form.

How will you contact me with my recommendations?

You can choose on the form whether you'd prefer to be contacted by email or phone; we'll get back to you in whichever way suits you best.

Are the prices quoted in my recommendation guaranteed?

All prices quoted in your Machine Match follow-up email are correct at the time of sending but are subject to change. We'd recommend acting on your recommendation sooner rather than later to avoid missing out and do get in touch if you have any questions about current pricing.

What if I'm not sure what I want to sew?

Don't worry, that's exactly what we're here for! Just tell us what you're thinking about or what draws you to sewing and we'll help point you in the right direction. There are no wrong answers on the form.

Can I ask follow-up questions after receiving my recommendations?

Absolutely. Just reply to your Machine Match follow-up email and we'll be happy to help with any questions.

What if I want to try a machine before I buy?

We'd love to see you in store! Get in touch and we can arrange for you to try out any machines you're considering.

I've already got a machine - can I still use the service?

Of course. Whether you're looking to add an overlocker, embroidery machine or coverstitch machine to your setup, or simply want to upgrade what you have, the Machine Match Service can help.

What if the machine isn't for me?

We stand behind every recommendation we make. If the machine we suggested isn't right for your projects, just get in touch within 14 calendar days of receiving it and we'll arrange free collection, exchange it for something more suitable, or offer a full refund if no better alternative exists, that's our Machine Match Promise. We'll always try to help you get the most from your machine first, as most things can be sorted with a quick call. Do bear in mind the Promise covers the requirements and budget you shared with us and to qualify, you'll need to have purchased within 72 hours of receiving your follow-up email. Full terms are included in your follow-up email.