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FREE UK delivery on orders over £99
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Delivery Information

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UK Mainland

ALL UK Mainland Orders over £99 are delivered FREE!

Orders destined for UK Mainland addresses under £99 are dispatched using a tracked service by Royal Mail or DPD, from as little as £3.19, our website will offer you all available services in the shopping basket and checkout.

Outside UK

Orders outside the UK are despatched using tracked services with Royal Mail and DPD, price is dependant on size, weight and destination, this will be calculated at the checkout. This excludes machines which cannot be sold outside the UK.

Please note, we are currently sending orders to UK, ROI, Jersey, Guernsey, USA, Canada, Australia, France, Germany, Austria & The Netherlands.

Machine Deliveries

All UK Mainland Orders over £99 are delivered free.

Orders received by 3.30 pm Monday to Friday will be despatched the same day via a next-day service with DPD*

Orders received by 2 pm on Saturday will be despatched the same day for delivery on Monday (Tuesday if it’s a Bank Holiday)

Please note, that a small number of machines are delivered direct from the manufacturer, so these lead times may vary. On each machine product page, we give an expectation of when you are likely to receive your machine.

All deliveries will need to be signed for, we recommend adding a mobile number and or email address when ordering so that DPD can notify you of delivery day and time. If no one is available to accept the delivery, a card will be left with details to rearrange the delivery of your order.

All our machines are despatched in manufacturer’s branded packaging. If your order is a gift and you require plain packaging, please contact us and we will do our best to accommodate this.

 *except for Brother VR, PR1X, PR680W & PR1055, these are large machines and are delivered on a small pallet with Palletforce, a delivery day is pre-arranged with you.

Despatching

Unless stated otherwise on our website, machine orders will be despatched the same day with DPD when ordered before 3.30 pm on Weekdays and 2 pm on Saturdays.

For all orders using Royal Mail 2nd Class & 48 Tracked Services, we aim to send within 2 working days (Monday – Friday).
 
Orders using Royal Mail 1st Class & 24 Tracked or DPD Tracked Services, we will send the same day when received before 8 am (Monday - Friday). Otherwise, your order will be sent the next working day.

Tracking

Once your order has been despatched, you will receive your tracking reference by email. You can also track your order by clicking the link at the bottom of our website or visiting our Help Centre

Horn Furniture

All Horn Cabinets and tables are delivered direct to you by Horn UK. Stock availability allowing all deliveries are carried out within a 28 working day period starting from the day they receive your order. This is not to be understood that the delivery will actually take place on the 28th day, this period is only meant as a general guide and should be viewed as the length of time that your delivery might be, it may well be that it will be sooner that this depending on when they are next in your areaThe delivery team will contact you three days prior to delivery to arrange a convenient time. 

Please Note: Due to size and weight of some Horn products, delivery up stairways or through awkward doors etc is not guaranteed and left to the discretion of delivery staff.