You MUST request a Return Merchandise Authorization (RMA) number to return any items to us. You can request an RMA number by logging into your online account, emailing us or writing to us. Once we have approved your RMA request, we will inform you with instructions on how to return the item to us.
We will NOT accept returns without an Authorised RMA Number.
For unwanted items, you must inform us within 14 days from delivery date. For faulty items, you must inform us with 30 days from the delivery date
The consumer must send off the goods intended for return and in any event not later than 14 days after approval of the RMA without undue delay and in any event not later than 14 days after the day on which the consumer receives RMA approval.
For Sewing Machine Returns, we recommend you click this link before requesting a return. Click Here to View
Any unwanted items must be sent back at the customer's expense, in original packaging and condition, as new undamaged, unused and in a resalable condition.
It is important you do not use or interfere with the product if you intend to return the item, if the item is used or interfered with then it is deemed accepted as supplied, items MUST be unused, if we receive items back in used condition a refund will not be issued and they will be made available for your collection or a partial refund will be offered if the value has been affected by the use of the item or otherwise damaging it, this includes packaging and accessories.
In essence, you can handle the products just as you would in a shop, but no more than that.
Faults with products over 30 days old but under 6 months old will require investigation and maybe inspection to establish if the fault is due to a manufacturing problem, if it is a manufacturing problem then we will either repair or replace.
After 6 months it will be down to the consumer to prove it is a manufacturing fault, if it can be proved then we reserve the right to further inspect the product to confirm a manufacturing fault, if after confirming it is a manufacturing fault then we will repair or replace the item.
Fabric that is cut to length for each individual order, cannot be returned. We deem these products to have been made to order, and as such are exempt from distance selling regulations. Please order carefully.
When returning items, we suggest for your own protection you choose a tracked delivery service that offers the appropriate compensation for the value of goods being returned.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
The consumer must bear the direct cost of returning goods.
Any goods with manufacturing faults on arrival will be replaced, refunded or repaired.
This does not affect your statutory rights.