Delivery
How long will it take to arrive? And how much will it cost?
Machines orders - Free UK delivery
We aim to dispatch your order the same working day (Monday – Friday) for all orders received before 12 noon. The goods will then be sent via courier. This service is subject to courier availability etc however our aim is to get the order to you the following working day! We will contact you if we suspect your order may get delayed.
UK Standard Super Saver Economy delivery - £2.99 for orders less than £30 and free for orders £30 and over
£2.99 for orders less than £30 and free for orders £30 and over
We aim to dispatch same day or next working day (Monday – Friday) for all orders received before 12 noon. The goods will then be sent via Royal Mail second class / Royal Mail 48hr or courier. Our aim is to get the order to you at a low cost and within 2-4 working days.
UK Priority service - Additional £5
Additional £5
We aim to dispatch your order the same working day (Monday – Friday) for all orders received before 12 noon. The goods will then be sent via courier or Royal Mail first class / Royal Mail 24hr or similar. This service is subject to courier availability etc however our aim is to get the order to you the following working day!
UK Special Delivery - Additional £7.10
Additional £7.10
We aim to dispatch your order the same working day (Monday – Friday) for all orders received before 12 noon. The goods will then be sent via Royal Mail Special Delivery who make every effort to deliver the order before 1pm the day after dispatch.
European and Worldwide delivery.
Prices vary, please refer to basket checkout.
We aim to dispatch same day or next working day (Monday – Friday) for all orders received before 12 noon. The goods will then be sent via Royal Mail or courier. Our aim is to get the order to you at a low cost and within a reasonable time period depending on the destination.
Some orders can take longer
Some orders can take longer to prepare or require special care due to size and weight, if we suspect your order may get held up we will contact you using the contact details supplied by you on your order. If the cost of delivery to you is significantly higher than the amount paid due to size and weight restrictions we reserve the right to contact you to discuss the charges with a view to amend the amount paid for delivery. Significant effort is made to keep delivery charges to a minimum and we do not look to profit or gain from delivery charges.
How will it be delivered?
All items destined for UK addresses are dispatched by Royal Mail, APC, Parcelforce, DPD or DHL Express. It's not possible to choose exactly which carrier we use for your order.
Horn Cabinet Delivery
Please call 01209 216942 for price depending where you live delivery might be FREE! Unless otherwise stated all the furniture in horns brochure will arrive delivered by horn drivers in horn vehicles?this guarantees you only the very best in service. It will be fully assembled, not flat packed (except the Stella, Tri-star, Cut Easy and Elements Range). Zone A & B Free of charge, Zone C (Scotland, Ireland, London, Isle of White, Isle of Man and Channel Isles) Price on Request. Zone C in London Applies to an address within the congestion charge area, please note the cabinet may not be installed into the home in Zone C as deliveries are often carried out by outside carriers. Horn will deliver you cabinet direct to you, this can be between 7 & 28 working days from the date of purchase. Horn furniture will contact you directly a few days before the delivery to arrange a day and approximate time. The service from Horn Furniture is excellent when they deliver the cabinet they will install your machine into the cabinet and show you how to use and care for your new cabinet so theres absolutely nothing to worry about, they will guide you through the whole process (excludes Zone C). Sorry we don?t ship outside the UK Please be aware that there is only one driver to carry out the delivery and he/she cannot be held under any obligation to take your cabinet upstairs. Any stairs mounted are wholly at the drivers discretion. Please also note that due to boxed sizes it is not possible for our drivers to take the Superior or Maxi Hobby table up any stairs.
Returns
Any unwanted items must be sent back at the customer's expense in original packaging and condition. Returns accepted on most goods however as all fabric is cut to length for each individual order, once cut we cannot refund fabric orders. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
The Sewing Studio
12 Chapel Street
Redruth
Cornwall
TR15 2DB
Telephone: 01209 216942
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 14 days for unwanted goods and 30 days for faulty/damaged goods along with the original receipt (Excludes cut goods such as fabric).
We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
Shop Safe
When you shop with us, you can choose to check out using either PayPal or SagePay, both of which are established leaders in the field of secure transaction processing.
PayPal
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
SagePay
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
