Returns

How to Request a Return

Before sending us a return, YOU MUST request a return by either clicking this link. If you don't have an account with us, please call us on 01209 216942. Your return request will be processed and approved by a manager within 24 hours, and a decision sent to you by email

Any unwanted items must be sent back at the customer's expense in original packaging and condition. Returns accepted on most goods however as all fabric is cut to length for each individual order, once cut we cannot refund fabric orders. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:

The Sewing Studio
12 Chapel Street
Redruth
Cornwall
TR15 2DB

Telephone: 01209 216942

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 14 days for unwanted goods and 30 days for faulty/damaged goods along with the original receipt (Excludes cut goods such as fabric).

We suggest for your own protection you use 1st class registered post.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.